| Starting 1 May 2009 Globus will upgrade its support capabilities by consolidating all service, support and project development in a new company called Globus Support. Globus Support will be the hub for all issues related to service, support and development, which will give the team responding to your request immediate access to a constantly updated view of all pending issues and solutions. This reorganization will ensure that your support issues will be handled as quickly as possible by the person best suited for the specific request. You can submit support requests to Globus Support the same way you do today, by sending an e-mail to an e-mail address we will inform you about, in urgent cases, calling us. Your call or e-mail will be assigned a ticket number and then entered in the Globus Support system, which will distribute it to the support team member that can best handle the request. Globus Support plans to enhance your ability to track support issue resolution by providing real-time online access to past and present tickets. Globus Support also plans to improve service levels by creating an online knowledge base that will enable you to look up troubleshooting information and answers to frequently asked questions. Together these changes will mean faster and better resolution of your support requests, which will help you operate more efficiently and serve your customers more effectively. | 
